What Framingham Homeowners Say About Top Hat Chimney
Reviews tell you what a brochure won’t. They tell you whether the sweep actually showed up when he said he would, whether the price matched the quote, and whether the job got done right the first time. We’ve been cleaning and repairing chimneys across Framingham since 1999, and the reviews below come from people who live in the same neighborhoods you do. Wendell Pike started this company with one rule: do the work like your name is on it, because it is. That’s why our customers keep calling us back, and why they tell their neighbors.
Recent Reviews
Wendell’s crew swept our chimney in Saxonville last fall and showed us the camera footage before and after. The before looked like the inside of a barbecue that hadn’t been scraped in a decade. The after was clean metal. No upsell, no scare tactics, just a straight answer about what needed doing and what could wait.
Brianna R. – Saxonville, Framingham
We bought a house in Framingham Centre with a fireplace that hadn’t been used in years. I called Top Hat on a Sunday morning expecting voicemail and got Wendell himself. He walked me through what a first inspection covers, gave me the price over the phone, and the invoice matched it to the penny. First-degree creosote, a brush job, done by noon.
Tim F. – Framingham Centre
I had two other companies tell me I needed a new liner before they’d even looked at it. Top Hat came out, ran the camera, and showed me my existing liner still had years left in it. They swept it, capped the crown properly, and charged me a fraction of what the other guys quoted. That free second opinion offer is real, and it saved me thousands.
Kurt B. – Nobscot, Framingham
Our chimney cap blew off in a nor’easter and the rain was getting into the flue. Wendell’s crew came out on a Tuesday, showed me the rusted old cap they pulled off, and installed a new one from Olympia. They even patched the crown where the mortar had started to crumble. The 90-Day Done Right Promise is stamped right on the invoice, which tells you everything about how they operate.
Scott P. – Pinefield, Framingham
The sweep who showed up at our door in Coburnville was in uniform, background-checked, and knew exactly what he was looking at. He found a cracked flue tile we would never have caught on our own, showed us the footage, and explained our options without pushing the expensive one. We went with the HeatShield repair and haven’t had a draft issue since.
Brianna R. – Coburnville, Framingham
I’ve used Top Hat three years running now. Every spring I call, a live person answers, and we book a sweep before burning season. This year Wendell noticed the damper was starting to stick and fixed it on the spot for no extra charge. Ask anyone on my street in Framingham – half of us use him and we all say the same thing: he shows up and he does it right.
Tim F. – Framingham
Why Customers Trust Us
These reviews aren’t accidents. They’re the result of how we run the business, and how we’ve run it since Wendell Pike founded Top Hat Chimney in 1999. Every customer gets the same treatment: upfront pricing before a single tool comes off the truck, camera footage of what we found with a plain-English explanation of what it means, and a written 90-Day Done Right Promise on every job. If something isn’t right, one call brings Wendell back. No voicemail boxes, no call centers, no rotating franchise crews. Just a local company with a published address, a license number Wendell puts his name on, and a crew that runs into you again at the market on Saturday. We stand behind the work because we have to see you again. Want to know what your chimney looks like from the inside? Call (781) 390-9211 and get an honest answer.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Framingham since 1999.